Company Policy & Returns
Luxe Style will accept merchandise/s (exempt items stated below) if the following item/s meet our return guidelines. If any item/s do not meet the below guidelines, the returned merchandise item/s will not be accepted for a return and/or store credit. All exempt items are considered FINAL SALE and will not be accepted for any reasons.
Management will inspect and approve all returned item/s when received. After approval, exchange or/and refund will be given. Refund will be given to the payment method used. Shipping costs are non-refundable.
All merchandise item/s must be returned in its original “unused” condition and must have the following attachment/s to its associated item/s when returned:
- Original hanging tag/s
All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified to its cosmetic appearance for any item/s will be subjected to an automatic denial for approval (No store credit nor money will be given).
All online item/s must be returned within the 7 day return window from the date received.
All in-store pickup item/s must be returned within 7 days from the date ordered.
“Approved” returned items that were received as a gifts will be given store credit for the original purchase valued.
Exempt Items (FINAL SALE: No Return/s or Store Credit)
- Discounted item/s using a promo code
- Any accessories (e.g. jewelry)
- Items marked “Final Sale”
Instructions for returns
A copy of the receipt, invoice, or packing slip must be included inside returning package.
All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our warehouse) unless:
- Customer is missing item/s or order/s
- Customer received wrong item/s or variant (e.g. color, size, etc.)
- Customer did not order the item/s or order/s
- Customer received duplicate item/s or order/s
All “non-exempt” returned items must be mailed back to:
- Luxe Style
Villa Carmen H1
Ave. Luis Muñoz Marin
Caguas, PR 00725